00385nam a22001337a 4500008004100000020001800041082001900059100001500078245004200093260003600135300002100171650002900192650003000221210104b           ||||| |||| 00| 0 eng d  a9788187233305  a658.4013	bSAR  aSarkar, D.  aHandbook for total quality management  aNew DelhibInfinity Booksc2000  aviii, 200p.bPbc  aTotal quality management  aElements of total quality